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User Agreement

This agreement incorporates the terms and conditions for us to provide services to the User of this website ("the User") and any person(s) availing services from us through this website shall be deemed to have read, understood and expressly accepted these terms and conditions, which shall govern the desired transaction or provision of such services by us for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or us with respect to any services to be provided by us shall be restricted to the scope of this agreement

We reserves the right, in its sole discretion, to terminate the access to any or all our websites and the related services or any portion thereof at any time, without notice.


You agree to the terms and conditions outlined in this Terms of Use Agreement ("Agreement") with respect to our Site. This Agreement constitutes the entire and only agreement between us and you with respect to the Site and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended at any time by us from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you must review this Agreement prior to using the Site.

The following terms and conditions apply to all Travel organized by A Plus Tours and Travel Services Ltd. (herein after referred to as “A Plus Tours and Travel Services”) For this purpose, the term “Travel” shall include any combination of international or domestic flights from your point of origin to your final destination, and include all hotels, resorts, accommodations, excursions, tours, transfers, rentals, etc., that have been organized on your behalf by A Plus Tours and Travel Services.

If your booking includes flights, accommodations or other services, provided by someone other than A Plus Tours and Travel Services, then your contract shall be subject to the conditions set forth by that company, or in the case of an airline, the airline's applicable booking conditions. These conditions do not affect your statutory rights.

Any arrangements which you make while on your vacation and which are not made through A Plus Tours and Travel Services are ones for which we have no responsibility or liability.

  1. Making A Booking

    When you make a booking with us you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any money from you towards the booking or upon the issue of our confirmation or itinerary, whichever is the earlier. These conditions in conjunction with the information set out in our published information from the entire agreement between yourself and A Plus Tours and Travel Services.

    When you make a booking with A Plus Tours and Travel Services and we accept it, the total cost of the package becomes due and payable immediately, unless we have agreed in writing that you should pay an initial deposit. In any event, the full amount of your package must be credited to A Plus Tours and Travel Services, a minimum of 3 days BEFORE your scheduled departure. (Some services require full payment to confirm booking, generally promos for "book & buy").

  2. Our Rates

    All rates are fixed at the time of the booking and generally will not be subject to any surcharges. The only exception will be an increase in our costs arising as the result of any government action including but not limited to, new or increased taxes such as VAT (Value Added Tax).

    We reserve the right to change our prices on the website at any time before you complete a paid booking, including any special rates that we may offer from time to time, which may not be the same as those published on this website.

  3. Accepted Payments

    A Plus Tours and Travel Services accepts payments in the form of Credit Card Payments.

  4. Receipt of Payment

    Upon receipt of payment, you will receive the following:

    (a) Confirmation of Payment Received
    (b) Detailed Trip Itinerary
    (c) Airline E-tickets (if required)
    (d) Official Receipt

  5. Changes by You

    If you wish to change your booking in anyway after we have received your payment, and if we can accept the change, we reserve the right to charge a fee per person, per amendment provided that your instructions are provided in writing, and are received and acknowledged by us at least thirty (30) days prior to your scheduled departure. Thereafter, except as provided by applicable law, cancellation charges shall apply.

  6. If you cancel you're booking

    You or any member of your party may cancel all or part of your travel at any time, proved that the cancellation is made in writing to us by the person who made the original booking. You will receive a refund of the amount paid (excluding any amendment charge) less the cancellation fees specified below.

    • Cancellation within 46 calendar days or more of your travel date – 50% refund to client.
    Cancellation within 31 – 45 calendar days of your travel date – 25% refund to client.
    Cancellation within 15 -30 calendar days of your travel date – 15% refund to client.
    Cancellation less than 15 calendar days of your travel date – no refund to client.

    Cancellation charge per booking is based on each individual hotel; each hotel offers different policies on cancellations. Please ask for a copy of the cancellation policy for your hotel, airline or package prior to placing your booking.

Airline Tickets

If your package includes international or domestic airline tickets , A Plus Tours and Travel Services acts as an agent only, and our consolidators' cancellation or amendment charges shall apply.

If we amend you're booking

It is unlikely that we will have to amend your package booking. However, occasionally changes may become necessary which we reserve the right to make at any time. Most of these changes are minor and we will advise you at the earliest possible date. Airline flight times and carriers set out in publicity material are subject to change, and all details given to you are for guidance only.

Confirmed dates will be as shown on your itinerary and airline tickets. Should a material change become necessary, we will inform you as soon as reasonably possible by email, or text message. You may decide whether or not to accept the change, however you must accept or reject the proposed change in writing via email within 72 hours of notification, otherwise we will assume that you have accepted the proposed change.

A material change is one made to your travel arrangements before departure, involving change of departure or arrival airport (other than between airports within the same city airport system) outward or return flights being re-scheduled by more than 12 hours, or by substitution of hotel or accommodations originally booked with one of a lower grade. If we alter the airline, aircraft type operating your flight or routing, this is not considered a material change and we will be under no obligation to notify you of such change in advance.

IMPORTANT NOTICE: We are not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or main charter company, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.

If we cancel you're booking

We reserve the right in any circumstance to cancel your booking. However, in no case will we cancel your booking less than 30 days prior to departure, unless it is for reasons outside of our control or for non-receipt of payment by you. If we do cancel you're booking (other than for late or non-payment) we will offer you a full refund of all monies paid in respect of the booking.

Our Liability

Our obligations and those of our suppliers providing any service or facility involved in any part of your travel are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers', obligations. You must show that reasonable skill and care has not been used, if you wish to make any claim against us.


Where travel and health documents are necessary to comply with the requirements of the destinations you may wish to visit, then it is YOUR RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us, then you agree to reimburse us accordingly. You must ascertain by consulting your own doctor, if necessary the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations or other precautions are taken.

Conditions of Carriage & Accommodations

We are neither a carrier nor a provider of hotel accommodations. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned.

It is your responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier's duly authorized agents and according to such carrier's regulations. When you book accommodations (whether provided or not) its availability or provision is subject to the 'house rules' of the hotel or other accommodation providing or undertaking to provide such accommodations.

Termination of your booking

We reserve the right in our absolute discretion to terminate your travel without notice should your behavior be such that it is likely in our opinion, to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.

Unused Services

No refund will be due to you in respect to the non-utilization of any part of the travel arrangements made for you, by A Plus Tours and Travel Services.

Travel Insurance

It is a condition of the agreement between us that you take out adequate vacation and travel insurance against cancellation charges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you.

Should you fail to secure such travel insurance coverage prior to your travel, then you accept full responsibility for yourself and all of the members of your party, and indemnify A Plus Tours and Travel Services and our overseas travel agents and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such travel insurance been in force.


We do our VERY BEST to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest possible opportunity. We can be reach 24 hr / 7 days by calling our main office at +254·20·222·9222 from wherever you may be. If a problem arises during your trip, please contact us immediately, so we can help you. [email protected]

If your complaint cannot be resolved locally, you should advise us within 30 days of the incident, in writing, by giving your A Plus Tours and Travel Services confirmation number, a detailed description of your complaint and other relevant information. Please Contact Us Here:

A Plus Tours and Travel Services Limited
7th Floor, City House, Wabera Street,
Nairobi, Kenya.

Please Note: If you do not follow our complaint procedure, we CAN NOT accept responsibility for your complaint, as we would have been deprived of the opportunity to investigate the matter on your behalf, and where possible, help you to resolve the problem.

Applicable Law

Any contract or disputes in these Reservations conditions are to be governed by and construed in accordance with Kenya law. Both parties agree to submit to the exclusive jurisdiction of the Courts of Nairobi, Kenya.

Effective Date

The effective date of this policy is January 1st. 2016 and it replaces all prior privacy policies issued by A Plus Tours and Travel Services. We reserve the right to change our policy at any time.